The TRIO Student Support Services program (SSS) at Sul Ross State University is a student retention program funded by the U.S. Department of Education that serves 160 students per year.

The mission of the Student Support Services program is to provide supportive educational services that will assist students with an academic need that are low income, first generation, or have a documented disability to acquire a university college degree.

The program offers academic advising, career/major counseling, personal support, classroom instruction, academic workshops, tutoring, financial aid counseling, new student extended orientation, graduate admission assistance, social/cultural activities, and much more.

The TRIO program at Sul Ross State University actively motivates our students to come into the SSS office to meet with their SSS Retention Specialist, SSS tutors and mentors, and attend SSS workshops as well as participating in University-based activities.

DELIVERY FORMAT: The program has a hybrid format or has both online and in-person components.

PROGRAM SCALE: Large-scale (reaches more than 25 percent of its intended target population)

DEPARTMENT(S) OVERSEEING PROGRAM: Research and Sponsored Programs

CONTACT FOR MORE INFO: Erika Zwahr at ewon3902@sulross.edu or 4328378476

The Summer Success Program at NTCC is a program designed to help local students transition from high school to college. All graduating high school seniors are invited to attend. The students are allowed to live on campus for free during the summer session on Sunday throughThursday and return home for the weekends. Students must be enrolled in six hours of class and attend tutoring, mentoring, and social skills workshops. Our staff works closely with the students to provide financial assistance for the summer classes.

DELIVERY FORMAT: The program is in-person only.

PROGRAM SCALE: Medium-scale (reaches between 10 and 25 percent of its target population)

APPROXIMATE PARTICIPANTS SERVED IN 2021-22: 150

HOW TO ENROLL: Participants must apply to enroll in this program

WEBSITE TO APPLY: ntcc.edu/summersuccess

EVALUATION STATUS: Data related to program outcomes are currently being internally and externally collected

DEPARTMENT(S) OVERSEEING PROGRAM: Instruction

CONTACT FOR MORE INFO: Jon McCullough at jmccullough@ntcc.edu or 9034348115

Susan Harwood Grants are awarded to provide training and education programs for employers and workers on the recognition, avoidance, and prevention of safety and health hazards in their workplaces and to inform workers of their rights and employers of their responsibilities under the Occupational Safety and Health (OSH) Act. Targeted Topic grants focus on training workers and employers on occupational safety and health hazards associated with one of the selected OSHA-selected training topics. OSHA selected topics vary from year to year and are selected based on fatal statistics, national emphasis programs, and pending regulations. Topics are separated into general industry, construction, and other. Safety is paramount, especially in the warehousing field which employs more than half a million people across the nation. South Texas College's goal is to help to reduce the number of work-related accidents, injuries, and deaths in STC’s service area by conducting training in the Targeted Topic of Warehousing. Today, more than ever, building a strong pipeline of skilled American workers is critical for companies to grow their business and compete in the 21st century global economy. Top companies and organizations are leading the way in developing and training a world-class workforce by partnering with Apprenticeship USA. Apprenticeship USA is a way for companies to document, organize, and showcase their current work-based learning and apprenticeship programs that meet industry and national standards for registration with the U.S Department of Labor. Apprenticeship USA promotes flexible apprenticeship models that can be customized to meet the needs of nearly every type of business and is integrated into existing training and human resource development practices. It’s an employer-driven training model that combines on-the-job learning with related classroom instruction to increase an apprentice’s skill level, opportunities, and wages.

DELIVERY FORMAT: The program has a hybrid format.

PROGRAM SCALE: Small-scale (reaches fewer than 10 percent of its target population)

DEPARTMENT(S) OVERSEEING PROGRAM: The Institute for Advanced Manufacturing

CONTACT FOR MORE INFO: Dr. Carlos Margo at clmargo@southtexascollege.edu or 956-872-6109

The Honors Program at Tyler Junior College is designed to serve highly motivated and creative students by providing an intellectually enriching, interdisciplinary two-year experience. The program fosters an atmosphere of educational excellence with a focus on intellectual exploration, community involvement, and leadership through service learning.

The TJC Honors Program is a focused academic program with unique admissions guidelines and procedures, specialized honors seminar-style courses, dedicated honors faculty, individual advising and planning, reserved housing, and special transcript notation and distinction at graduation. The honors program is open to students from all majors. We pride ourselves on being academically accommodating while also ensuring that students have an intellectually rigorous experience during their time with us.

DELIVERY FORMAT: The program has a hybrid format or has both online and in-person components.

PROGRAM SCALE: Small-scale (reaches fewer than 10 percent of its target population)

DEPARTMENT(S) OVERSEEING PROGRAM: Provost's Office

CONTACT FOR MORE INFO: Dave Funk at dfun@tjc.edu or 9035103078

Student Success Services (SSS) is a TRIO program funded by the U.S. Department of Education. The program’s mission is to help eligible students succeed at Weatherford College (WC), graduate and/or transfer to a university to complete a degree. SSS participants are provided personal academic advising, individual development plans, tutoring and supplemental instruction, financial aid assistance, personal counseling, career advising, transfer assistance through campus tours and cooperative advising with transfer admissions offices, and cultural enrichment. All of these services are provided to WC students at no cost to the student. To be eligible, students must be enrolled at WC, be citizens or permanent residents of the U.S., and meet one or more of the following requirements: have a family income within federal low-income guidelines, be a first-generation student, or a student with a documented disability.

DELIVERY FORMAT: The program has a hybrid format.

PROGRAM SCALE: Medium-scale (reaches between 10 and 25 percent of its target population)

APPROXIMATE PARTICIPANTS SERVED IN 2021-22: 152

HOW TO ENROLL: First-Generation, Low-Income or a student with a documented disabilty.

EVALUATION STATUS: Data related to program outcomes have been internally and externally collected in the past

DEPARTMENT(S) OVERSEEING PROGRAM: Weatherford College, TRIO-SSS Grant Program

CONTACT FOR MORE INFO: Maria E Gallegos at maraiza@wc.edu or 817-598-6484

The TRIO Student Support Services program is a federally funded student success program. TRIO SSS serves first-generation, low-income students and students with disabilities. The program aims to increase participants' college retention, graduation, and transfer rates. TRIO SSS offers the following resources to program participants: proactive academic advisement, transfer advisement, academic tutoring, career planning, academic workshops, grant aid (when designated by the department of education), financial literacy and life skills workshops, financial aid assistance, scholarship assistance, mentorship, and cultural activities.

DELIVERY FORMAT: The program has a hybrid format.

PROGRAM SCALE: Large-scale (reaches more than 25 percent of its intended target population)

APPROXIMATE PARTICIPANTS SERVED IN 2021-22: 170

HOW TO ENROLL: Participants must apply to enroll in this program

WEBSITE TO APPLY: https://tccdforms.tccd.edu/Forms/TRIOApplication

EVALUATION STATUS: Data related to program outcomes are currently being internally and externally collected

DEPARTMENT(S) OVERSEEING PROGRAM: Student Affairs

CONTACT FOR MORE INFO: Trichele Davenport at trichele.davenport@tccd.edu or 8175154266

Western Texas College's Student Support Services seeks to provide 165 participants with an environment that fosters educational and personal growth for low-income and first-generation students and students with disabilities. Following comprehensive, individualized assessment, participants will take part in a Summer Bridge program prior to their first year. After this, participating students receive an array of services including individualized academic and career counseling, one-on-one academic advising, peer tutoring, supplemental instruction, academic support workshops, financial aid assistance, financial literacy/planning instruction, transfer guidance, and cultural enrichment throughout their time at the institution. Student Support Services, augmented by a wealth of supportive initiatives provided by Western Texas College staff and community representatives, ensure the continued success of participants.

DELIVERY FORMAT: The program is in-person only.

PROGRAM SCALE: Large-scale (reaches more than 25 percent of its intended target population)

APPROXIMATE PARTICIPANTS SERVED IN 2021-22: 88

HOW TO ENROLL: Participants must apply to enroll in this program

EVALUATION STATUS: Data related to program outcomes are currently being internally and externally collected

DEPARTMENT(S) OVERSEEING PROGRAM: Western Texas College

CONTACT FOR MORE INFO: Emily Powell at epowell@wtc.edu or 325-573-8511

For over two decades, the TRiO Student Support Services (SSS) program at Frank Phillips College (FPC) has promoted student success by helping students to overcome the barriers that might otherwise prevent them from achieving their goals. This federally-funded Title IV program serves 165 students annually who are first generation, low-income (as defined by federal income standards), and/or are students with a documented disability or impairment. The primary goal of the TRiO SSS program is to give our students every possible tool to express their full potential here at FPC and beyond. We offer a variety of services aimed at increasing students' chances of success, including (but not limited to) academic advising, tutoring, financial literacy education, assistance in filing for scholarships and financial aid, peer mentoring, career and transfer assistance, and grant aid for qualifying students.

DELIVERY FORMAT: The program has a hybrid format or has both online and in-person components.

PROGRAM SCALE: Medium-scale (reaches between 10 and 25 percent of its target population)

DEPARTMENT(S) OVERSEEING PROGRAM: We are our own department and answer to the Executive Vice President of Academic Affairs.

CONTACT FOR MORE INFO: Jen Cobos at jcobos@fpctx.edu or 806-457-4200

The Navarro College TRIO SSS program annually serves 300 low income, first generation, and or students with a disability. The program offers academic advising, tutoring, financial aid assistance, FAFSA completion assistance, transfer assistance, and financial literacy education. The program's primary objectives are to aid students in successfully persisting from one academic year to the next until a certificate or associate degree is completed. In addition, the TRIO SSS program supports students in transferring to a four-year institution.

DELIVERY FORMAT: The program has a hybrid format.

PROGRAM SCALE: Medium-scale (reaches between 10 and 25 percent of its target population)

APPROXIMATE PARTICIPANTS SERVED IN 2021-22: 300

HOW TO ENROLL: Participants must apply to enroll in this program

WEBSITE TO APPLY: https://www.navarrocollege.edu/trio/apply.html

EVALUATION STATUS: Data related to program outcomes are currently being internally collected

DEPARTMENT(S) OVERSEEING PROGRAM: TRIO Student Support Services

CONTACT FOR MORE INFO: Kraig Curry at kraig.curry@navarrocollege.edu or 903-875-7440

The TX Reskilling Grant provides aid to Texas students who were within one year of completing a qualified post-secondary degree or certificate program, but were forced to drop out of their program prior to the Fall 2020 semester because of hardships caused by the Coronavirus pandemic. THECB funding for this program is from the federal CARES Act appropriation to the State of Texas under the Governor’s Emergency Education Relief (GEER) Fund. Eligible students who have completed the FAFSA will be entitled to receive from $500 to $2,500 to cover tuition and fees, the aggregate cost of which is not covered by other available assistance programs such as Pell grants. Upon application, this assistance will be available to students for the Spring, Summer, and Fall semesters within 2021. All funding under this program must be expended solely for grants to students.

DELIVERY FORMAT: The program has a hybrid format.

PROGRAM SCALE: Large-scale (reaches more than 25 percent of its intended target population)

APPROXIMATE PARTICIPANTS SERVED IN 2021-22: 1,873

HOW TO ENROLL: online application is easily available for students to apply online

EVALUATION STATUS: No data related to outcomes have been collected from this program

DEPARTMENT(S) OVERSEEING PROGRAM: Financial Aid Office

CONTACT FOR MORE INFO: Ines Lopez and Elizabeth Estrada at ivelazco@epcc.edu or (915) 831-2659

The Tarrant To & Through Partnership aims to ensure more Tarrant County students have the training and skills they need to thrive in today’s workforce. The Tarrant To & Through (T3) Partnership commits to: 1) Supporting your student on their journey to graduate high school; 2) Helping them create a customized plan for life after high school; 3) Ensuring they complete a degree or credential to attain a meaningful career and living-wage job. When your student takes the T3 Pledge, we'll help them build a customized plan focused on life after high school called a "Postsecondary Success Plan". If eligible, your student will have access to a variety of supports such as: A T3 Last Dollar Scholarship covers any remaining tuition costs after all Pell grants and/or other federal, state, or institutional aid have been applied. In other words, last dollar scholarships cover the gap -- any last dollars needed to cover the student's tuition. The UTA and T3 partnership serves Fort Worth ISD students by offering personalized guidance and programming throughout high school into college, helping students achieve a world class degree. Become a T3 Scholar by completing the T3 Partnership Pledge by the T3 pledge deadline of your senior year of high school. T3 Scholars attending UTA who meet all eligibility requirements will also receive funding covering the cost of classes (tuition) that federal, state, or other institutional grants or scholarships do not.

DELIVERY FORMAT: The program has a hybrid format.

PROGRAM SCALE: Medium-scale (reaches between 10 and 25 percent of its target population)

APPROXIMATE PARTICIPANTS SERVED IN 2021-22: 4,000

HOW TO ENROLL: Participants must apply to enroll in this program

WEBSITE TO APPLY: https://t3partnership.org/

EVALUATION STATUS: Data related to program outcomes are currently being internally and externally collected

DEPARTMENT(S) OVERSEEING PROGRAM: Tarrant To and Through (T3) is a partnership with an MOU agreement with UTA and administered by both Division of Enrollment Management and Division of Student Success

CONTACT FOR MORE INFO: Rachael Capua at rcapua@t3partnership.org or (817) 717-3963

The teaching effectiveness and emotional intelligence professional development program develops effective, quality outcomes-based distance education training that will maximize student learning. The program serves as the college’s resource in the application of instructional systems design to curriculum and the enhancement of teaching and learning. It provides individual and group training for faculty and staff on effective teaching and learning strategies and the facilitation of student learning and student success. The program coordinates opportunities for employees to develop their skills in an effort to improve the education and service to students, as well as offers a variety of opportunities such as professional development workshops, informational sessions, and Professional Development Day. In addition, the Learning Framework classes focus on emotional intelligence (EI) to improve decision making and time management skills and other EI skills for enrolled students. Professional development classes for faculty and staff are also available in EI.

DELIVERY FORMAT: The program has a hybrid format.

PROGRAM SCALE: Large-scale (reaches more than 25 percent of its intended target population)

APPROXIMATE PARTICIPANTS SERVED IN 2021-22: 3923

HOW TO ENROLL: All stakeholders have access to the program and then must enroll in the program/classes

EVALUATION STATUS: Data related to program outcomes have been internally collected in the past

DEPARTMENT(S) OVERSEEING PROGRAM: Center for Teaching & Learning

CONTACT FOR MORE INFO: Staci Taylor at staylor@mclennan.edu or 254-299-8363

The TRUE grant is intended to accelerate the number of high-value credential opportunities offered to students that are urgently needed for economic recovery due to the COVID-19 pandemic and the future competitive workforce in Texas. Funding has been provided to El Paso Community College (EPCC) for the creation, expansion, or redesign of postsecondary workforce credential programs in a growing occupational field that is industry-aligned and
developed with the participation of postsecondary lower-division institutions and workforce actors such as workforce and economic development boards or associations, industry representatives or employers. The current project assisted in the following programs; Emergency Medical Technician Certification and Level 1 Certificate, Medical Assisting Level 1 Certificate, Patient Care Technician certification, Electrocardiography Technician certification,
Phlebotomist, and HIMA programs design and creation of Health IT Informatics certificate. The allowable grant categories as outlined in the budget include curriculum development and instructional design; software, equipment, and infrastructure that support instruction; student financial aid; student supports; faculty hiring and training capacity; cost of off-the-shelf credential and training materials; marketing and outreach cost; and costs associated with data administration and reporting by the grantee. The grant provided up to a $2,500/semester award for 65 out of the 84 students’ expenses (tuition and fees, books, and preclearance requirements for clinical rotations, including immunizations, background checks, drug screening, physical exam, etc.). Awards are granted without regard to race, color, creed, sex, religion, disability, or national origin.

DELIVERY FORMAT: The program is in-person only.

PROGRAM SCALE: Large-scale (reaches more than 25 percent of its intended target population)

PROGRAM OUTCOMES: The development or redesign of postsecondary workforce credential programs in a growing occupational field that is industry-aligned and developed with the participation of postsecondary lower-division institutions and workforce actors such as workforce and economic development boards or associations, industry representatives or employers.

DEPARTMENT(S) OVERSEEING PROGRAM: Dr. Souraya Hajjar, Dean CTE, Health Careers, Math and Science

CONTACT FOR MORE INFO: Dr. Souraya Hajjar, Dean CTE, Health Careers, Math and Science at shajjar@epcc.edu or 9158314030

Honors College students have the unique advantage of experiencing an intellectually and socially vibrant environment while having access to the vast resources of a major research university at Texas Tech. Honors College students simultaneously benefit from being with others of the same intellectual preparation and commitment while enjoying the advantages of a university environment actively engaged in exploring all areas of human interest and concern.

All students who are admitted to Texas Tech and the Honors College also enroll in a disciplinary college and pursue one or more of the 150+ available majors and concentrations, including one major housed within the Honors College, Honors Sciences & the Humanities. Their education is the result of the integration of all colleges at TTU, including the Honors College, and cultivates the talents and interests of Honors College students while meeting their changing needs as they develop academically and socially.

DELIVERY FORMAT:
The program is in-person only.

PROGRAM SCALE:
Large-scale (reaches more than 25 percent of its intended target population)

DEPARTMENT(S) OVERSEEING PROGRAM: Office of the Dean, Honors College

CONTACT FOR MORE INFO: Dr. Robert Peaslee, Associate Dean, at robert.peaslee@ttu.edu or (806) 742-1828.

The mission of the Transfer Mentor Program is to cultivate an environment of student leadership through mentoring that assists transfer students with the transition to college life and fosters a strong sense of belonging through academic engagement, social involvement and community service.

College presents many challenges, both academically and socially. The Transfer Mentor Program was created to connect incoming transfer students with current UT Dallas students who also transferred to the University. Transfer students who choose to join the Transfer Mentor Program are paired with a student mentor to help ease the transition to UT Dallas, specifically during their first two semesters at the University. Peer mentors at UT Dallas work to mentor new students in the following three areas: leadership development, academic support, and social engagement. In addition to providing personalized support for each mentee, the Transfer Mentor Program hosts service, academic, and social events throughout the year for participants to engage on-campus and with the program more deeply.

DELIVERY FORMAT: The program is in-person only.

PROGRAM SCALE: Small-scale (reaches fewer than 10 percent of its target population)

PROGRAM OUTCOMES: The development or redesign of postsecondary workforce credential programs in a growing occupational field that is industry-aligned and developed with the participation of postsecondary lower-division institutions and workforce actors such as workforce and economic development boards or associations, industry representatives or employer. The grant was able to assist the college by funding credit certificates in PCT technician and IT Health Informatics to effectively start fall 2024.

DEPARTMENT(S) OVERSEEING PROGRAM: Office of Undergraduate Education

CONTACT FOR MORE INFO: Hillary Beauchamp Campbell at transfermentor@utdallas.edu or 9728836706

The Texas A&M University-Kingsville University Success course prepares first-year students to succeed academically and professionally. The course brings students together in a unified learning community that not only facilitates their transition into college, but gives them the tools necessary to work efficiently toward graduation and on to their chosen career path. It utilizes active learning strategies to train the students how to organize and recall crucial information, apply that knowledge toward success in the classroom, and grow into engaged citizens who are capable of achieving significant long-term goals.

The curriculum targets topics such as: Degree Planning, Time Management, Formal Academic Writing, Group Projects, Financial Literacy, and Utilizing Campus Resources.

DELIVERY FORMAT: The program is in-person only.

PROGRAM SCALE: Large-scale (reaches more than 25 percent of its intended target population)

APPROXIMATE PARTICIPANTS SERVED IN 2021-22: 600

HOW TO ENROLL: Participants must apply to enroll in this program

EVALUATION STATUS: Data related to program outcomes have been internally collected in the past

The UTEP Edge is UTEP's cross-campus framework for holistic student success. The Edge is significant because it builds on student strengths, actively engages students in learning to gain a competitive advantage and creates a shared understanding and responsibility for student success. The UTEP Edge Fellows, then, are a select group of faculty AND staff committed to this model of holistic student success who collaborate to improve student success with broad implementation of the Edge through a multi-level transformational effort.

DELIVERY FORMAT: The program is in-person only.

PROGRAM SCALE: Small-scale (reaches fewer than 10 percent of its target population)

APPROXIMATE PARTICIPANTS SERVED IN 2021-22: 23

HOW TO ENROLL: Participants must apply to enroll in this program

WEBSITE TO APPLY: https://www.utep.edu/edge/faculty-and-staff/edge-fellows.html

EVALUATION STATUS: No data related to outcomes have been collected from this program

DEPARTMENT(S) OVERSEEING PROGRAM: Office of the Provost / Office of the Vice President for Student Affairs

CONTACT FOR MORE INFO: Louie Rodriguez at lrodriguez35@utep.edu or (915) 747-7485

The University Leadership Network is a data-driven research-informed strategic program within the departments of Undergraduate Equity and Excellence that utilizes a holistic approach to serving students. Based on the core functions of building community, developing leadership skills, career readiness via experiential learning and financial literacy. ULN sets ambitious goals for its students and helps prepare them for life beyond graduation.

Over the course of four years, students earn incentive-based awards up to $20,000 ($5,000/yr) by completing programmatic milestones like maintaining full-time enrollment status, participating in experiential learning opportunities and leadership/professional development curriculum. Incentive-based awards have two main goals: to provide students with additional financial support to reduce financial need and to provide incentives for academic progress. The University Leadership Network selects 350 to 400 high-achieving students each academic year to participate in the program. Selection is based on FAFSA documentation utilizing the Estimated Family Contribution (EFC).

Analyses of the efficacy of ULN shows that participation in ULN significantly improves retention and graduation rates. These outcomes demonstrate how ULN is an innovative and effective intervention for postsecondary student success. Over the past 9 years, ULN continuously achieved positive outcomes as a result of the intentional programming and personalized support offered by staff members.

DELIVERY FORMAT: The program has a hybrid format or has both online and in-person components.

PROGRAM SCALE: Small-scale (reaches fewer than 10 percent of its target population)

DEPARTMENT(S) OVERSEEING PROGRAM: College of Undergraduate Studies

CONTACT FOR MORE INFO: April Barnes at april.barnes@austin.utexas.edu or 512.475.7889

The Angelo State University Veterans Educational and Transitional Services (VETS) Center is responsible for the administration of US Department of Veteran Affairs (VA) Educational Benefits and supporting the administration of other military service related benefits like tuition assistance and the state of Texas Hazlewood Exemption. It is a team of veterans and university administrators whose secondary missions are taking care of our VETS Center's student clientele, to include their development both academically and personally, as well as providing collaborative assistance in support of our students and the university in general to the other sections of Student Affairs, the Faculty and Academic Affairs Division, the External Affairs Division, and the Finance Division.

The VETS Center endeavors to live up to our university’s core values every day. We expect integrity both from our employees and our student clientele and when shortcomings are identified, we mentor our people on the best ways to do and be better in the future. The military (both those active and those that have completed their contracted service) live in an incredibly diverse environment. This continues in the VETS Center. We work to develop our clientele to be part of an organization, and as a team we care most about what the individual can do to help the team succeed. Higher education is a pathway that can change the future, not just for our students, but their families as well. When our students graduate and move on to their careers, we know we have made an impact on their lives.

DELIVERY FORMAT: The program has a hybrid format.

PROGRAM SCALE: Large-scale (reaches more than 25 percent of its intended target population)

APPROXIMATE PARTICIPANTS SERVED IN 2021-22: 1417

HOW TO ENROLL: All stakeholders have access to this program. As such, there is no enrollment process

EVALUATION STATUS: Data related to program outcomes are currently being internally collected

PRELIMINARY OUTCOMES DATA: The average first-year retention rate of VETS Center students is 68.7%, roughly 12 percentage points higher than that of the overall student body. VETS Center students also have a six-year graduation rate of 57.5%, compared to an institutional average of 37%.

DEPARTMENT(S) OVERSEEING PROGRAM: Affiliated Military and Veteran Education Services

CONTACT FOR MORE INFO: Phillip Nichelson at phillip.nichelson@angelo.edu or 3254866618

WBU's Multidisciplinary Tutorial Services believes that competent, collegiate-level tutoring is important for the Wayland community to become more academically, professionally, and spiritually sound. Our mission is to offer peer (student-to-student) tutoring (with faculty oversight) across the Wayland curriculum in an inclusive environment and at no cost to students. Our services therefore are dedicated to helping students achieve academic and professional success in the classroom and beyond.

DELIVERY FORMAT: The program has a hybrid format or has both online and in-person components.

PROGRAM SCALE: Large-scale (reaches more than 25 percent of its intended target population)

PROGRAM OUTCOMES: WBU's Multidisciplinary Tutorial Services currently assists an estimated 300-400 students on-site and online each academic year.

DEPARTMENT(S) OVERSEEING PROGRAM: Academic Affairs

CONTACT FOR MORE INFO: Dr. Brent Lynn at lynnb@wbu.edu or 8062913672