The proposed planning project includes four areas of review by TWU that will enable sound decision-making as the university expands access to and streamlines high-quality proactive advising. The planning project includes the following elements:
1. Conduct a comprehensive review of academic advising at TWU including organization structure, staffing levels, and approaches to academic advising.
2. Learn how to scale proactive academic advising and intervention throughout the university including the viability of implementing retention/student success grants for students.
3. Review of pre-matriculation academic advising practices including prospective applicant services for both first-time-in-college and transfer students with particular emphasis on high-demand majors.
4. Develop and conduct internal research and review of emerging best practices for student intervention.

The target population is undergraduate students.

DELIVERY FORMAT: The program has a hybrid format.

PROGRAM SCALE: Large-scale (reaches more than 25 percent of its intended target population)

DEPARTMENT(S) OVERSEEING PROGRAM: Office of Student Success

CONTACT FOR MORE INFO: Joshua Adams at jadams15@twu.edu or 940-898-3755

DREAMS Week (Dedication, Responsibility, Engagement, Academics, Motivation, and Success) is a zero week orientation program required of all new students and transfer students with less than 15 successful credit hours. The program began as part of Title V grant activities in 2021. The goal of the program is for students to feel comfortable in their environment, know how to access resources, be introduced to faculty and staff, and be engaged in student life activities while developing academic skills to be successful in college. Each activity falls under one of the target areas represented by the DREAMS acronym. The program covers use of technology, cultural diversity, financial literacy, team building, note taking and study skills, academic and organizational skills, career planning, clubs and organizations, campus tours, and non-academic support services. Student life activities are held throughout the days to help students become acclimated to their campus and engage with other students, faculty, and staff. The program utilizes student mentors to help new students identify people on their campus that can be a resource as they start college. Howard College history and tradition is also covered so that students can begin to understand and relate to being a Hawk. Students are asked to bring their laptop with them but are provided with needed supplies throughout the program. Students are required to stay throughout the day and lunch is provided. The program concludes with a campus "Block Party" that includes all students, faculty, and staff. The Block Party provides lunch, outdoor student activities, music, and more!

DELIVERY FORMAT: The program has a hybrid format or has both online and in-person components.

PROGRAM SCALE: Large-scale (reaches more than 25 percent of its intended target population)

DEPARTMENT(S) OVERSEEING PROGRAM: Student Affairs

CONTACT FOR MORE INFO: Lauren Barber at lbarber@howardcollege.edu or 432-264-5024

The Dallas College Family Care Center will provide support to students who are parents or expectant parents that are underserved or first generation and economically disadvantaged population to provide wraparound services that includes a three-tier model. Tier one: Immediate physical and mental health needs that address potential crises situations, such as food, formula, or childcare insecurity, providing physical resources such as diapers, female and infant hygiene, safe car seats, or other needs. Some of the program supplies i.e. car seats, safety equipment will be free rentals, and stay within the college’s inventory for program sustainability. In addition, provide mental and emotional support including parenting support groups and early childhood parenting classes. Tier 2 would provide Financial Literacy and including classes on budget and credit management, saving and long-term financial planning for a sustainable lifestyle. Tier 3 would focus on academic and student support services working with Success Coaches and Career Counselors securing those students are on a pathway for success in their academic career ensuring their financial goals align realistically with their career choices and degree/transfer plans.

DELIVERY FORMAT: The program has a hybrid format or has both online and in-person components.

PROGRAM SCALE: Small-scale

DEPARTMENT(S) OVERSEEING PROGRAM: Student Care Network

CONTACT FOR MORE INFO: Cathy Edwards at connections@dcccd.edu or 214-860-5800

Dallas College's Student Care Network is a holistic care system with services and resources committed to helping students break down barriers to success beyond academic needs. The Student Care Network aims to empower students to reach self-actualization, breaking the cycle of generational poverty through a strong network of support. The Student Care Network puts students in touch with financial, food, medical, mental health, transportation, child care, housing or other resources to help them fulfill their basic needs and succeed in college. Each of the seven main campuses has counseling and health services, clothing closets, food pantries, and a broad network of community partners. Dallas College has doubled the number of licensed professional counselors and nurses available at each campus and has 16 Student Care Coordinators. Dallas College takes its support one step further, opening its food pantries and clothing closets to the community.

DELIVERY FORMAT: The program has a hybrid format or has both online and in-person components.

PROGRAM SCALE: Large-scale (reaches more than 25 percent of its intended target population)

PROGRAM OUTCOMES: According to the 2023 Student Basic Needs Survey. Students at Dallas College told us:
- 67% of survey respondents from our institution experienced at least one of the
following: food insecurity, housing insecurity, or homelessness.
- 47% of survey respondents from our institution experienced limited or uncertain
availability of nutritionally adequate safe food or the ability to acquire such food in a
socially acceptable manner in the prior 30 days.
- 59% of survey respondents from our institution experienced one or more challenges
that prevented them from having a safe, affordable, and consistent place to live in the
previous year.

DEPARTMENT(S) OVERSEEING PROGRAM: Student Wellbeing and Social Support

CONTACT FOR MORE INFO: Carlos E. Cruz, Ed. D. at ccruz@dallascollege.edu or 972-860-8027

Success Coaching at Dallas College offers concierge-style case-management and support through a learning care model to improve the student experience, eliminate barriers, strengthen student persistence, completion, and success. Through proactive case management, success coaching guides learners through their academic journey by empowering and inspiring them with caring, relatable, knowledgeable, and accessible strategies.

All Dallas College students are assigned a success coach who help students navigate college life and keep them on track throughout their academic journey. Success coaches engage students in comprehensive and customized success planning to fit their individual needs. Success Coaches are responsible for helping to orient students to college life, guiding students through initial discussions on career exploration and first-year courses selections, leveraging technology to track student progress towards academic and career goals, and liaising between the student and a broad network of internal and external resources designed to provide wrap-around support and eliminate any barriers that could impact the student's success.

Students may access success coaching services in multiple modalities including scheduled appointments, walk-ins, online conferencing, phone, and email correspondence. Success coaching services are available Monday through Friday from 8am to 12midnight to ensure all students have equitable access to support services.

DELIVERY FORMAT: The program has a hybrid format or has both online and in-person components.

PROGRAM SCALE: Large-scale (reaches more than 25 percent of its intended target population)

PROGRAM OUTCOMES: Preliminary data from Fall 2022 shows that success coaching had a positive impact on persistence. Students in all categories (first time in college, continuing, transfer in, transient, charter, dual credit, early college high school) who scheduled appointment(s) with a success coach had higher persistence rates than students who did not meet with their coach. Students who scheduled two or more appointments with a success coach had even higher persistence rates.

DEPARTMENT(S) OVERSEEING PROGRAM: Student Success - Success Coaching Unit

CONTACT FOR MORE INFO: Dr. Jermain Pipkins at jpipkins@dallascollege.edu or 9722386004

The purpose of the program is to strategically plan how to build capacity and infrastructure for greater use of affordable course materials and open educational resources at Tarleton State University. Through the greater use of affordable course materials and open educational resources, we aim to make college more affordable for students, thereby reducing barriers to persistence and graduation.

DEPARTMENT(S) OVERSEEING PROGRAM: Curriculum and Faculty Affairs

CONTACT FOR MORE INFO: Lesley Leach or Aimee Shouse at leach@tarleton.edu or 2549689588

This program is to help academically underprepared students to complete their college level Math and English courses within the first two semesters. This is a cohort model where students stay together through their courses. In addition they receive mandatory tutoring and academic coaching that are free of charge. The Early Alert system is also included in this model, and the academic support specialists keep in touch with the students throughout the entire semester.

DELIVERY FORMAT: The program has a hybrid format or has both online and in-person components.

PROGRAM SCALE: Large-scale (reaches more than 25 percent of its intended target population)

PROGRAM OUTCOMES: Since the 2017 implementation of the co-requisite model, Math success rates went from 20% to 65% and English success rates went from 35% to 70% average.

DEPARTMENT(S) OVERSEEING PROGRAM: General Education and Academic Support

CONTACT FOR MORE INFO: Nadezhda Nazarenko at nnazarenko@alvincollege.edu or 281-756-3725

The Drop Rate Improvement Program is a scientifically based program developed at Odessa College to answer the question “What factors account for the differences in student drop rates between instructors?” Created from research based on faculty feedback, the program has led to the highest in-class completion rates in the nation. Since its implementation in AY 2011, the Drop Rate Improvement Program has been institutionalized across the instructional division, with intentional support from the Division of Teaching & Learning, where success and drop rates are reviewed for each instructor, every term. The results of this program have led to the reduction of achievement gaps and attainment of equity among all major student demographic groups, across all courses, and instructional delivery methods at Odessa College.

DELIVERY FORMAT: The program has a hybrid format or has both online and in-person components.

PROGRAM SCALE: Large-scale (reaches more than 25 percent of its intended target population)

DEPARTMENT(S) OVERSEEING PROGRAM: Office of Institutional Effectiveness

CONTACT FOR MORE INFO: Dr. Janice Hicks, VP of Institutional Effectiveness at jhicks@odessa.edu or 432-335-6342

Dual-credit courses are offered to high-school students in the FPC service area. Students may be seeking core courses for transfer or seeking a credential. FPC offers both academic-transfer courses and Career Technical Education courses. If students complete all requirements for a certificate or a degree, FPC awards the credentials. Students may also earn marketable skills awards in CTE programs.

DELIVERY FORMAT: The program has a hybrid format or has both online and in-person components.

PROGRAM SCALE: Large-scale (reaches more than 25 percent of its intended target population)

DEPARTMENT(S) OVERSEEING PROGRAM: Office of Educational Services

CONTACT FOR MORE INFO: Kamron Nonof at knonof@fpctx.edu or 806-457-4775

The Cisco College Dual Credit Student Advising Program Pathways strives to educate high school students and their parents/guardians and counselors about the value (both in time and money) of taking dual credit courses while a student is still in high school. The Dual Credit Counselor provides counseling to students regarding which courses to take and when they should be taken with the goal of achieving an Associate of Arts or an Associate of Science degree before high school graduation or at the very least to complete the Core Curriculum. This counseling can take place electronically via email, by telephone, or in person.

DELIVERY FORMAT: The program has a hybrid format or has both online and in-person components.

PROGRAM SCALE: Large-scale (reaches more than 25 percent of its intended target population)

DEPARTMENT(S) OVERSEEING PROGRAM: Dual Credit Office

CONTACT FOR MORE INFO: Tianay Bralley at Tianay.Bralley@cisco.edu or 3257944400

This program teaches students the learning theories in the areas of cognition, learning, and motivation. It also introduces them to the learning strategies that enable students to optimize their learning and become strategic learners. Our goal is for the students to transfer these theories and strategies to their other courses so they are successful college students. All students are encouraged to take the EDUC 1300: Learning Frameworks course their first semester, but it is mandatory for students who have less than 13 semester credit hours in college. As part of the Texas Core Curriculum in the Social and Behavioral Sciences foundational component area, we also introduce critical thinking and drawing conclusions, empirical and quantitative skills, social responsibility, and communication. We hope that students take what they learn in this course and apply it to their personal lives and future careers as well as their academic courses.

DELIVERY FORMAT: The program has a hybrid format or has both online and in-person components.

PROGRAM SCALE: Large-scale (reaches more than 25 percent of its intended target population)

DEPARTMENT(S) OVERSEEING PROGRAM: Academic Support & Student Success Division

CONTACT FOR MORE INFO: Dr. Deb Crislip-Baker at Deborah.Crislip-Baker@VictoriaCollege.edu or 361-573-3291

The Kilgore College Early Alert program is designed to improve the retention and persistence of all students by providing added instructional support to low-risk, medium-risk, or high-risk students. One of the institutional core values is success and improvement and escalating student success. The goal is to increase faculty involvement in the Early Alert System.

The Instructional Student Support Department works closely with the retention team members and faculty to increase early alert participation through training, emphasizing using the system each term and implementing the five steps to engage students in the intervention process. The fives steps are: (1) reach out to the student within 48-hours of receiving the early-alert assignment by phone, (2) email, (3) virtual meeting, and (4) in person when needed; additional, each student account will be noted thoroughly with the intervention performed. (5) Finally, feedback on the interventions will be sent to the submitter (faculty/staff member) and the retention manager. The submitted concerns include attendance, grades, general (not grades/attendance), behavioral/disciplinary, confidential, drop from class, financial, other, and withdrawal from college.

DELIVERY FORMAT: The program has a hybrid format or has both online and in-person components.

PROGRAM SCALE: Medium-scale (reaches between 10 and 25 percent of its target population)

DEPARTMENT(S) OVERSEEING PROGRAM: Instructional Student Support

CONTACT FOR MORE INFO: Ebony Dennis at edennis@kilgore.edu or 903-236-2030

Early College High School transfer student initiatives focus on degree attainment with a specific focus on graduating with less debt. To promote degree completion, the program will involve establishing monthly development seminars, parent workshops, social engagement opportunities, financial aid packaging, and data analytics. While this program is administered by a manager, programmatic elements are developed in collaboration with departments across campus.

DELIVERY FORMAT: The program has a hybrid format.

DEPARTMENT(S) OVERSEEING PROGRAM: Enrollment Management

CONTACT FOR MORE INFO: Clifton Jones at cwjones@tamuct.edu or 2545195424

Jarvis Christian University has a two-tiered approach to advising in that students who have earned between 0-60 semester credit hours are advised by professional advisors and students above 60 hours are advised by faculty in their respective educational programs. Prior to the pandemic, the University strengthened its capacity to increase persistence rates by implementing an early warning and holistic student success management system, the Educational Advisory Board's Navigate.

Faculty identify at-risk students through the Navigate early alert system during the first four to five weeks of the semester. Using a cross-representative team of faculty, staff and professional advisors, the Navigate system was programed to send automated emails to students based on the early alert that was generated. The system provides students with detailed instructions along with the next steps they should take to get back on track.

Following early alerts, professional advisors invite students to schedule an appointment to discuss the early alert and offer any assistance needed. For severely struggling students, professional advisors will work with residence hall managers and the like to track the student, and if possible, meet with the student to mitigate failure risk and identify resources as needed.

DELIVERY FORMAT: The program has a hybrid format or has both online and in-person components.

PROGRAM SCALE: Large-scale (reaches more than 25 percent of its intended target population)

PROGRAM OUTCOMES: 78% of faculty completed 2,506 progress reports, indicating at-risk factors, for 732 unique students; 63% (N=461) were marked at-risk in at least one class for which intervention was provided through specialized email support. Of the students marked at-risk, 348 (75.5%) had a "C" or lower at midterms in at least one class, but almost half of the "Cs" were increased by 1+ letter grade(s) at finals. Further, all of the at-risk students who increased their grades from midterms to finals, re-enrolled for the spring 2020 term at a higher rate (77.3%) than the rest of the institution (62.4%).

DEPARTMENT(S) OVERSEEING PROGRAM: Division of Student Success

CONTACT FOR MORE INFO: Dr. Yolanda Jones at yjones@jarvis.edu or 903-730-4890

The Early Start Summer Program (ESSP) was implemented summer 2017, a summer bridge-style program for high school graduates who will be first-time entering freshmen. Designed to accelerate credit accumulation, enhance self-confidence and self-efficacy, and foster a sense of belonging, ESSP included a full-bodied cohort college experience in a summer term. Much like the CUNY ASAP program, students are placed in blocked courses, are offered supplemental instruction opportunities, are assigned a peer mentor, participate in social and civic activities such as community service, and receive specialized advising and orientation. Students can earn up to 12 semester credit hours in transferrable coursework and receive a substantive reduction in tuition.

DELIVERY FORMAT: The program has a hybrid format or has both online and in-person components.

PROGRAM SCALE: Large-scale (reaches more than 25 percent of its intended target population)

PROGRAM OUTCOMES: One cohort, students entering as first-time freshmen in the summer of 2017, has matriculated through to completion. The ESSP students within this cohort had a higher graduation (four-year) and retention rate than that of the 2017 total entering freshmen cohort. Due to its model of credit acceleration, nearly half graduated early (i.e., within 3-3.5 years). Post-program focus group data revealed that students preferred to receive the same degree of support throughout their entire first year.

DEPARTMENT(S) OVERSEEING PROGRAM: Division of Student Success Services

CONTACT FOR MORE INFO: Dr. Yolanda Jones at yjones@jarvis.edu or 903-730-4890

Dual credit biology course is a course that is taught on our high school campus, Arlington College and Career High School. Our campus is an early college high school partnered with the Tarrant County College Southeast Campus. Offering a dual credit biology course on our campus allows our students to take the course in a familiar environment and to easily access extra supports provided by the instructor. The instructor, an embedded dual credit faculty member, meets all SACS requirements to teach the course but is employed by the ISD. She teaches high school science courses as well as dual credit biology.
The goal and objective for offering this course on our campus is to help our students establish a love for science and to continue to pursue courses and career pathways in STEM fields, which is a high needs employment field in Texas.
Our target population are first generation, low income, high school students (dual credit students) who sometimes need a great deal of support and encouragement to help them believe they can achieve. Our dual credit embedded biology instructor, Jennifer Meador, is able to provide the perfect balance of support and rigor that enables students to learn the college readiness skills required to help them succeed. We have seen a large increase in the amount of students who want to pursue STEM careers after taking her course. The impact she has on their progress is creating generational change that will help to further build a talent strong Texas.

DELIVERY FORMAT: The program is in-person only.

PROGRAM SCALE: Large-scale (reaches more than 25 percent of its intended target population)

PROGRAM OUTCOMES: In both the Fall 2021 and Spring 2022 semesters, 96 percent of students enrolled in the embedded dual credit biology course successfully completed the course, earning a C or higher.

DEPARTMENT(S) OVERSEEING PROGRAM: Tarrant County College Southeast Campus

CONTACT FOR MORE INFO: Ben Bholan at bbholan1@aisd.net or 682-867-9600

Student Success Specialists are available to students for consultation on personal or social matters. Vernon College realizes that a variety of factors affect a student’s success in higher education. Our goal is to help each individual student realize the resources available to them so they can utilize them and develop a support system to help each student achieve their goals.

DELIVERY FORMAT: The program has a hybrid format or has both online and in-person components.

PROGRAM SCALE: Small-scale (reaches fewer than 10 percent of its target population)

DEPARTMENT(S) OVERSEEING PROGRAM: Student Success

CONTACT FOR MORE INFO: Criquett Chapman at cchapman@vernoncollege.edu or 9405526291

The Engaged Learning Institute (ELI) is a robust by-faculty, for-faculty cohort-based program that cultivates the uncovering, sharing, and implementation of engaged learning practices to impact student success. It focuses on transforming student learning in and beyond the instructional space, employing relevant technology to facilitate engaging, inclusive, and accessible student-centered teaching across all modalities. Institute participants share their experiences and build on their expertise through practice, self-reflection, discussion, and redesign.

The Engaged Learning Institute frontloads a contextual framework focused on three core lenses:

ENGAGEMENT is the broad lens through which ELI focuses content to encourage faculty to think about how to intentionally create environments and facilitate opportunities that help students to become world-ready, emphasizing Texas Higher Education Coordinating Board (THECB) core skills. The ELI is centered on four dimensions of engaged learning suggested by the Associate of American Colleges & Universities (AAC&U): classroom, multidisciplinary and contextual, civic and social, and technological and experiential. Engaged learning strategies center students as active participants in their own learning, maintaining essential focus on learners so that they may take ownership of their learning processes.

UNIVERSAL DESIGN FOR LEARNING serves ELI faculty as a framework grounded in neuroscience to advance consideration of ways to intentionally build in multiple means of content representation, skill demonstration, and overall engagement throughout course curriculum and delivery to ensure activation of brain networks essential to student learning.

CULTURALLY RESPONSIVE TEACHING offers ELI faculty a framework to help us craft inclusive environments that honor the whole student. ELI actively works to break down assumptions that Culturally Responsive Teaching (CRT) is reductionist and only about race. ELI supports achievement Title V to facilitate student access and success, specifically focused on developing and enhancing culturally competent faculty and staff through professional development.

DELIVERY FORMAT: The program has a hybrid format or has both online and in-person components.

PROGRAM SCALE: Medium-scale (reaches between 10 and 25 percent of its target population)

DEPARTMENT(S) OVERSEEING PROGRAM: Organizational Excellence and Development

CONTACT FOR MORE INFO: Sha-shonda Porter at sha-shonda.porter@tccd.edu or 8175151208

The Entering Student Experience supports UTEP students in their first 45 credit hours to build a foundation for their academic excellence and professional success. ESE fosters an inclusive environment to ensure students from diverse backgrounds have a meaningful transition to UTEP.

DELIVERY FORMAT: The program is in-person only.

PROGRAM SCALE: Large-scale (reaches more than 25 percent of its intended target population)

PROGRAM OUTCOMES: The impact of UNIV 1301 is greater on the first-term retentions of students. The impact is that students who take UNIV 1301 are 1.37 times more likely to be retained for high risk students.

DEPARTMENT(S) OVERSEEING PROGRAM: Office of the Provost

CONTACT FOR MORE INFO: Denise Lujan, Ed.D. at cdlujan@utep.edu or (915) 747-6521

For the past year, San Jacinto College has redesigned our onboarding and advising processes to include a focus on holistic student supports, appreciative advising and a newly established division of student support services. As we continue the work of enhancing how we support our students and the technologies used during such supports, this project will allow us to build up our efforts to integrate holistic and appreciative student support. The scope of this project includes:
1. The professional production of informational videos to support our redesign and advising efforts.
2. The development of outreach materials to create awareness around Mental Health, Accessibility Services, Food Markets and Student Engagement.
3. A site visit to research other institutions' advising and student support services model. This visit and study will produce a more intentional collaborative experience between our advisors and students leading to an increase in student retention and success rates.

DELIVERY FORMAT: The program has a hybrid format.

PROGRAM SCALE: Large-scale (reaches more than 25 percent of its intended target population)

DEPARTMENT(S) OVERSEEING PROGRAM: Student Support Services

CONTACT FOR MORE INFO: Tanesha Antoine at Tanesha.Antoine@sjcd.edu or 2819986150