Textbook designed for students who are entering college.  The textbook aligns with the Texas Common Core Community College Course "EDUC 1300: Learning Framework"  

Undergraduate students encounter barriers to timely graduation, and some of these barriers are inadvertently put before students by institutional or administrative structures, routines, practices and procedures. Such barriers include issues with course scheduling, availability and access, and administrative paperwork and deadlines. While academic advisors are often the most knowledgeable resources about specific degree requirements, they are not always positioned or empowered to recommend changes to ingrained institutional policies and procedures that present roadblocks, nor do they necessarily have the authority to elevate students’ concerns beyond their office or department. The Graduation Help Desk (GHD) addresses these issues by creating a virtual, one-stop resource, with top-level support from institutional leadership, for students who need help resolving roadblocks to timely graduation.

UTSA's Graduation Help Desk is available to all undergraduate students, with a particular focus on students who are closer to completing their degrees (seniors and juniors). As a virtual, one-stop resource, the GHD is able to assist vulnerable and hard-to-reach populations (e.g. online students, transfer students, first-generation students, nontraditional students, etc.). UTSA's Graduation Help Desk is an integral and unique component of the university's student success infrastructure. It serves as resource for students as well as a channel for staff to direct concerns about university policies, procedures, and systems.

DELIVERY FORMAT: The program is online only.

PROGRAM SCALE: Medium-scale (reaches between 10 and 25 percent of its target population)

APPROXIMATE PARTICIPANTS SERVED IN 2021-22: 1120

HOW TO ENROLL: All stakeholders have access to this program. As such, there is no enrollment process

EVALUATION STATUS: Data related to program outcomes have been internally collected in the past

DEPARTMENT(S) OVERSEEING PROGRAM: Division of Student Success

CONTACT FOR MORE INFO: Tammy Wyatt at tammy.wyatt@utsa.edu or 210-458-5717